One IT desk for the office, the field and every jobsite trailer.

From a phone's browser

The request portal works in any phone browser, with nothing to install. Staff pick a card, answer its questions, attach a photo and send. They follow their own requests and replies in the same place. Request forms.

Or by email

Forward the address people already use, such as it@ or helpdesk@, to your Beacon address. Every message becomes a ticket with an SLA clock, and replies join the thread. How it works.

Departments beyond IT

IT Support, HR Requests and Facilities come ready as teams, and the portal's cards send each request to the right one. Add a Yard department for trailers and equipment under Admin › Teams, with its own questions and its own people. Mark HR private and its requests stay with HR, the owners and, unless you turn that off, administrators. Departments.

A knowledge base that answers first

Write the VPN, Wi-Fi, printer and password steps once. Matching articles appear in the portal while people type, so some requests never become tickets. Knowledge base.

When the trailer has no signal

The iPhone and iPad app keeps working without a connection. New requests and tickets with their photos, replies, notes and device check-outs wait on the phone and go out in order when the signal comes back. Working offline.

Microsoft or Google sign-in

Staff sign in with Microsoft Entra ID or Google on every plan. People sync nightly from Microsoft Entra on every plan too, with their title, phone and the site you map them to, and someone disabled in Entra is disabled in Beacon. People from Microsoft Entra.

The request portal

The portal's Submit a Request page starts with your categories as cards. A tap opens that card's form, and a line under it says which team gets the request. Field staff see the same page without the Agent Workspace link, which only agents see.

What the IT team sees

A request in the technician's view: who sent it, its status, priority and assignee, the reply, and beside them the category, the IT Support team and the laptop it is about.

A site and a location

Each device belongs to a site and a location within it: a jobsite trailer, a yard office, a supply closet. Starter includes up to 3 sites, so the office holds the other trailers as locations; Pro has unlimited sites, so each jobsite can be its own. Move one device or a whole selection at once; each move is recorded. Locations.

Check-out and check-in

A technician checks a device out to a person, with an optional note and an optional due-back date. Past that date, the device's page marks it overdue. Check-in sets the status and where it goes next: storage, repair, or the next trailer. Tick several devices in the list to check them all out to one person, or all back in.

A history for every device

Every check-out, check-in, move, status change and edit, with who did it and when. The tickets linked to the device are on the same page, open and past.

Types for what a trailer holds

Laptop, Desktop, Monitor, Phone, Printer and Network gear come ready, and laptops, desktops, monitors and phones can be checked out to a person. An import creates any other type it finds in your file, such as Tablet, Hotspot or Trailer kit.

Labels with a QR code

The asset tag as a Code 128 barcode, a QR code that opens the device in Beacon, the serial, make and model, your company's name and, if you choose, the holder and the location. Dymo, Brother and Avery stock, or a custom size. Printing labels.

Scan to find, check out or place

Scan on the Assets page takes a barcode scanner or a typed tag. It opens the device, checks each scanned device out to one person, or puts each one in one location. The iOS app's camera reads the same Code 128 and QR codes. Devices come in from a CSV or a paste from a spreadsheet. Importing.

Tools and equipment

• No due-back reminders and no list of overdue returns. The due date and the overdue mark are on each item's own page, and the due date is in the CSV export.
• No self check-out by field staff. A technician checks items in and out, and each person who does holds an agent seat.
• No consumables or stock counts. Beacon tracks single items with a tag, not quantities of blades, gloves or toner.
• No calibration or preventive maintenance schedules.
• No GPS, Bluetooth or telematics tracking. An item is where someone last placed it.

Integrations and apps

• No Procore integration, and no integration with other construction software. Pro has a documented REST API and signed webhooks.
• No device sync from Intune on Starter or Pro; for companies it is part of Enterprise.
• No construction starter set. A company starts with office categories, such as Accounts and access, Hardware and Purchasing; a Jobsite or Yard card is a department you add.
• No offline mode in the browser: the portal and the technician workspace need a connection. The iOS app keeps working offline.
• No Android app. The iPhone and iPad app is on the App Store; on Android, field staff and technicians use the mobile web app, which has no camera scanner, no offline mode and no push notifications.