Cities, counties & agencies

Requests, records, and a purchase-order price.

IT, facilities, and equipment requests, with the records a public body needs.

Three problems

What Beacon fixes.

01

One engine for IT, facilities, and fleet.

Each with its own forms, teams, SLAs, and queue. One portal, or email.

02

Records requests and audits.

Every admin action logged, every ticket on a timeline. Deletion is real and documented.

03

A number, not a quote.

Public pricing: $29 per agent per month. Purchase orders, monthly or annual, cancel any time, W-9 on request.

Modules

Everything included.

Tickets with AI triage

A person decides. AI off if policy requires. Details

Facilities work orders

HVAC, plumbing, electrical, custodial, keys, grounds. Details

Equipment tracking

Laptops, phones, and field equipment, purchase to disposal. Details

Audit log and exports

CSV and JSON, any time. Details

Email to ticket

Forward helpdesk@. Replies thread. Details

Single sign-on

Microsoft Entra ID, Google Workspace, or any OIDC provider. Details

SLAs and business hours

Targets per priority, business hours or around the clock. Details

Reports

Volume by department, SLA compliance, plain-English questions. Details

Hosting and security

Hosted in the United States, or on your servers.

Database-enforced tenant isolation. Encryption in transit and at rest. A published subprocessor list.

Pricing

$29 per agent per month. Unlimited employees.

Billed annually, or $35 monthly. Every module, unlimited sites and devices, AI included with fair use.

Starter is free for a small team. Enterprise and on-premises from $15,000 per year.

Sixty seconds

See it work.

Get started

Start free. Bring facilities along.

No card, no sales call.