Help desk · devices · facilities · knowledge

The help desk a district runs itself.

Tickets, devices, facilities and knowledge in one login. $1 per student per year, every module.

Start free Watch the 60-second demo

School district? Look inside a demo district first.

Beacon dashboard for a fictitious district: the Getting Beacon live panel with all five steps done, counts of open, unassigned, overdue and due-today tickets, and ticket volume over 30 days

New on October 2 · 2026

  • Devices in locations
  • Printed labels
  • Help center, and a person at hello@
  • Ask Beacon search fallback
Everything, by date
⌘KSearch tickets, devices, people, articles.
$1Per student per year, published.
1 afternoonFrom sign‑up to staff on the portal.
UnlimitedRequesters and assets on every plan, including free.

Built for institutions

For the people who keep everything running.

K‑12 districts

Carts, loaners, repairs, warranties, labels. Google, Microsoft, Clever, ClassLink sign‑in.

Charter networks & private schools

Many campuses, one tenant, shared knowledge.

Colleges & universities

Departments, residence halls, labs. SSO, open API, SLA targets.

Cities, counties & agencies

IT, facilities, fleet. Audit trails, public‑records exports, on‑premises.

Companies

Per‑agent pricing, unlimited employees, laptops from purchase to retirement.

Features

Where is it, and who has it.

Every screenshot is Beacon on October 4, 2026, in a fictitious district. Each feature has a guide.

Locations

A place and a person.

Thirty Chromebooks in a cart, a student’s own device, one list. How locations work.

Beacon assets list grouped by location at Lincoln High School: rows under IDF-1, Library, Main Office and Room 100 to 103 with Who has it and Where columns, three devices selected, and a bar offering Move to location and Print labels
Labels

Print from the device.

Code 128 and QR. Dymo 30252 and 30336, Brother DK‑1201, Avery 5160 and 5163, or custom. Printing labels.

Beacon print preview of four Dymo 30252 labels, each with the asset tag, a Code 128 barcode, a QR code, the serial number, the model and the district name
Device

Where. Who.

Out to a student with a due‑back date, still in Cart 3.

Beacon asset page for CB-1001: details, a Where is it section with Lincoln High School and Room 100 and a Move button, a Who has it section with the holder and a Check In button, and the history
Scanner

Scan it. Place it. Next.

A USB or Bluetooth scanner types the tag; the iPhone app’s camera (the app is in testing on TestFlight) reads it on the floor. Open, check out, or place in a cart.

Beacon scan dialog in Place mode with Lincoln High School and Library chosen, two scanned devices listed as placed in Library, and a Print a label after each scan checkbox
Labels

Thirty per sheet, or one per roll.

Beacon print preview of an Avery 5160 sheet: four labels filled on a letter page, the remaining slots empty, and a field for the label the printing starts at
Locations

Every site lists its rooms.

Beacon dialog Locations at Lincoln High School listing IDF-1, Library, Main Office and Room 100 to 105 with device counts, a field to add a new location and a kind selector
Help

Guides, and a person.

Guides, what changed, Email a person. hello@beaconhelpdesk.com answers within one business day.

Beacon Help menu open over the tickets list: Help center, eight guides, What's new, Email a person, and a note that hello@beaconhelpdesk.com is read by a person
Ask Beacon

Plain English in. A table out.

Tickets per site, resolution time by agent. What it can answer.

Ask Beacon dialog answering How many open tickets are there per site with a sentence and a table of five sites and their counts
Ask Beacon

Never a bare error.

A reason, a request ID, a person, search results. When AI is unavailable.

Ask Beacon dialog after the AI did not answer in time: the reason, a request ID, an Email a person link, and search results for the words chromebooks repaired: a ticket and an article
Chromebooks

Google Admin, every night.

Every Chrome device appears as an asset, read‑only. How the sync works.

Beacon's Chromebooks from Google Admin card: what the sync reads, the client ID to allow-list, a Connect Google Admin button, and the switch to also assign devices to their most recent Google user
Dashboard

Your first afternoon, measured.

Five steps from your own records, then a live summary for two weeks. The panel, explained.

The Getting Beacon live panel: five green steps done, the first staff request noted, a Beacon is live summary, and a Load sample data button
AI triage

Every ticket arrives sorted.

Category, priority, team, duplicates, a fix, a confidence score. One click to confirm.

“Projector in Room 204 keeps shutting off.”
Classroom Technology → Projector · High priority · Lamp warning likely. Suggested article: “Projector shows No Signal”. Routed to Lincoln High IT.
Mobile

Scan. Know. Fix.

Point your phone at a tag: holder, location, history, open tickets.

Beacon on iPhone showing a ticket with status, priority, timeline, and reply composer
Automations

Rules, not busywork.

Route facilities to facilities. Escalate anything urgent. Build it in a form.

WhenTicket created IfCategory is Facilities ThenAssign team “Facilities” · Notify lead
Self‑service

The fix before the ticket.

Articles appear as staff type. Resolved tickets become drafts.

Beacon requester portal on a phone with search, submit a request, my requests, and help articles
Everywhere

On everything your people carry.

iPhone and iPad app (in testing on TestFlight), and a mobile web app.

iPhone & iPadMobile webMacWindowsChromebookBarcode & QR scanningOn‑premises option

Performance

Fast is a feature.

⌘Ksearch anything Cnew ticket J / Kmove ⌘↩send reply G Tgo to tickets
Beacon ticket list with saved views, filters, status and priority badges, assignees, and SLA countdowns

Security & privacy

Built for student data.

Isolation by design

Postgres row‑level security refuses another tenant’s rows.

Single sign‑on

Google Workspace, Microsoft Entra ID, Clever, ClassLink. No passwords.

FERPA‑ and COPPA‑aware

Student records stay in your tenant, and AI never trains on your data. Privacy Policy, security whitepaper, data processing terms on request.

Audit everything

Admin actions, permission changes, impersonation: logged, exportable.

Your data, always

CSV and API export, any time. No exit fees.

Cloud or on‑premises

Encrypted volumes, daily encrypted backups, or your own data center.

Compare

Everything they have. Half the cost.

CapabilityBeaconIncident IQFreshserviceZendeskJira Service MgmtWeb Help Desk
Pricing modelFree · $29/agent · $1/studentPer student, quote onlyPer agent, publishedPer agent, publishedPer agent, publishedPer technician, perpetual
Public pricingYesNoYesYesYesPartial
Unlimited requestersEvery planYesYesYesYesYes
Asset management includedEvery planSeparate moduleHigher tiersNoAdd‑onBasic
Facilities & HR requestsIncludedSeparate modulesPartialNoPartialNo
K‑12 single sign‑on (Clever, ClassLink)IncludedYesNoNoNoNo
AI triage, replies, and reportingIncludedLimitedPaid add‑onPaid add‑onPremiumNo
Mobile app with scanneriOS app (in testing on TestFlight) + mobile webBasic appYesYesYesNo
On‑premises optionYesNoNoNoData CenterYes
Time to go liveAn afternoonWeeks, with onboarding feeDaysDaysDaysDays
Free tierForeverNoTrial onlyTrial onlyUp to 3 agentsNo

Competitor details from public pricing pages and publicly shared district quotes as of September 2026. Incident IQ does not publish prices. Product names are trademarks of their respective owners.

Pricing

Simple. Public. Locked for three years.

No modules to buy, no per‑asset or per‑requester surprises. Free 90‑day pilot, no sales call.

Starter

$0forever

For a single school or a small team.

  • 1 site, up to 3 agents
  • Up to 1,000 assets
  • Unlimited requesters
  • Tickets, assets, knowledge base, portal
  • Community support
Start free
For K‑12

District

$1per student per year

$0.85 above 5,000 students, $0.70 above 20,000. $900 per year minimum.

  • Unlimited agents, sites, requesters, assets
  • Every module: tickets, devices, facilities, HR, knowledge
  • Single sign‑on: Google, Microsoft, Clever, ClassLink
  • AI triage, replies, and reporting included
  • No onboarding fee · Free migration from Incident IQ
  • 3‑year price lock · Named success manager over 5,000 students
Start a 90‑day pilot

Pro

$29per agent per month

Billed annually. $35 monthly. For companies and higher ed.

  • Unlimited sites, requesters, assets
  • Every module, automations, SSO, API
  • AI included with fair use
  • Email support
  • Enterprise & on‑premises from $15,000 per year
Start free

Do the math

Three‑year cost for your district

Published District rates over three years. Enter what you pay today to compare.

Beacon
$15,000
Your current system
—

Enter what you pay today to see the three-year difference.

Switching

Switching takes an afternoon.

Export

The CSV exports you already have.

Import and map

Sites, categories, device types matched. A Room column becomes locations.

Run in parallel

Run both side by side for 30 days.

Get started

Start free today.

Start free Watch the 60‑second demo

No credit card. Cancel anytime. A small Illinois company: about Beacon, help center, what changed, by date.