Introducing Beacon
Tickets, devices, facilities, and knowledge in one fast, AI‑native platform. Live in an afternoon. Priced so you never have to choose between the tool you want and the budget you have.
Built for institutions
One login for every request a building generates, from a cracked Chromebook to a broken boiler, with the routing, records, and reporting each team needs.
1:1 device programs, student assignments, loaners, repairs, and fines. Clever, ClassLink, Google, and Microsoft rostering built in.
Many campuses, one tenant. Site‑level views, shared knowledge, and a portal every family can use.
Departments, residence halls, and labs on one platform, with SSO, an open API, and per‑team SLAs.
IT, facilities, and fleet requests with audit trails, public records‑friendly exports, and an on‑premises option.
Per‑agent pricing, unlimited employees, laptops tracked from purchase to retirement, and HR requests in the same inbox.
Features
Beacon triages every request the moment it arrives: category, priority, the right team, and the article that might solve it before a technician ever looks.
Category, priority, team, likely duplicates, and suggested fixes, with a confidence score. Technicians confirm with one click or ignore it entirely.
Point your phone at a device tag. See who has it, its history, and open a ticket in twenty seconds.
Check‑out, check‑in, loaners, repairs, warranties, and funding source, tied to the student or staff member holding it. Import your whole fleet from a spreadsheet.
Route facilities to facilities. Escalate anything urgent. Tag lost devices. Build it in a form, test it on a real ticket, turn it on.
Staff and students search a knowledge base that suggests the fix before they submit. Beacon drafts new articles from resolved tickets.
“How many Chromebook screen tickets did Lincoln have this month?” Answered in a sentence and a table, no report builder required.
Work orders, key requests, new‑hire setup: the same engine with different forms and teams, so nobody keeps a second system.
Native apps for iPhone, iPad, and Android with an offline queue for technicians in the field. A web app that feels at home on a Mac, a PC, or a Chromebook. Hosted by us, or installed on your own servers.
Performance
Sub‑second pages, optimistic updates, and a keyboard for everything. Your technicians will notice on day one.
Security & privacy
Tenant isolation is enforced by the database itself, not by policy. Your data is yours to export at any time.
Every district lives behind Postgres row‑level security. A missing filter cannot leak data, because the database refuses to return another tenant’s rows.
Google Workspace, Microsoft Entra ID, Clever, and ClassLink. Roles from your roster, no passwords to manage.
Student records stay in your tenant. AI features never train on your data. Data processing terms and a security whitepaper on request.
Every admin action, permission change, and impersonation is logged and exportable.
Full CSV and API export at any time. No exit fees, no lock‑in.
Hosted with encrypted backups and regional redundancy, or delivered as a self‑contained install for your own data center.
Compare
We built Beacon after watching districts pay enterprise prices for slow software and a module upsell at every turn.
| Capability | Beacon | Incident IQ | Freshservice | Zendesk | Jira Service Mgmt | Web Help Desk |
|---|---|---|---|---|---|---|
| Pricing model | Free · $29/agent · $1/student | Per student, quote only | $19–$99/agent | $55–$115/agent | $20–$51/agent | Per technician, perpetual |
| Public pricing | Yes | No | Yes | Yes | Yes | Partial |
| Unlimited requesters | Every plan | Yes | Yes | Yes | Yes | Yes |
| Asset management included | Every plan | Separate module | Higher tiers | No | Add‑on | Basic |
| Facilities & HR requests | Included | Separate modules | Partial | No | Partial | No |
| K‑12 rostering (Clever, ClassLink) | Included | Yes | No | No | No | No |
| AI triage, replies, and reporting | Included | Limited | $29/agent add‑on | $50/agent add‑on | Premium | No |
| Native mobile app with scanner | iOS & Android, offline | Basic app | Yes | Yes | Yes | No |
| On‑premises option | Yes | No | No | No | Data Center | Yes |
| Time to go live | An afternoon | Weeks, with onboarding fee | Days | Days | Days | Days |
| Free tier | Forever | No | Trial only | Trial only | Up to 3 agents | No |
Competitor details from public pricing pages and publicly shared district quotes as of September 2026. Incident IQ does not publish prices; its figures are reported estimates. Product names are trademarks of their respective owners.
Pricing
No modules to buy. No onboarding fee. No per‑asset or per‑requester surprises. If you are switching from Incident IQ, migration is free.
For a single school or a small team.
$0.85 above 5,000 students, $0.70 above 20,000. $2,500 per year minimum.
Billed annually. $35 monthly. For companies and higher ed.
Founding Districts
Founding districts shape the roadmap through a product advisory council and keep their rate for three years.
Do the math
Beacon at published District rates. Incident IQ estimated from publicly shared district quotes: $21,050 in year one and $18,050 per year after for 5,000 students (about $3.61 per student), scaled by enrollment, before annual escalators.
You keep $42,150 over three years.
Founding districts save another 50% in year one.
Switching
Export your tickets, assets, users, and locations. We import them, map your categories, and run both systems side by side until you are ready.
Pull the CSV exports you already have access to. No professional services engagement required.
The import wizard matches your sites, categories, and device types, and flags anything it is unsure about.
Keep your old system open while staff move to the portal. Most districts switch fully within two weeks.
Get started
Create a tenant, invite your technicians, and import your devices. Or ask for a 20‑minute walkthrough and a written quote for your enrollment.
No credit card. Cancel anytime. Your data is always exportable.