Help center › Your account
Billing and plans, as published
Every price is on the pricing page, and that page is the price: nothing is quoted or negotiated. This guide repeats the parts people ask about. The binding text is the Terms of Service.
The plans
| Plan | Price | Includes |
|---|---|---|
| Starter | $0, forever | One site, up to 3 agents, up to 1,000 devices, unlimited requesters. Tickets, devices, knowledge base, portal, Google or Microsoft sign-in, AI with a small allowance, full export. |
| District | $1 per student per year; $0.85 above 5,000 students, $0.70 above 20,000; $900 per year minimum | Unlimited agents, sites, requesters and devices; every module; SSO with any provider; people, grades and classes from PowerSchool; API, webhooks, iOS app (in testing on TestFlight), email to ticket; 3-year price lock; email support within one business day. |
| Pro | $29 per agent per month billed annually, $35 monthly | Companies, higher education, cities, multi-site organizations. Unlimited sites, requesters and devices; every module. |
| Enterprise and on-premises | From $15,000 per year, quote-based | Beacon on your own servers or a private cloud, a dedicated database, a custom service level, dedicated support. |
An agent is anyone who works tickets: owner, admin and agent roles. Requesters are never billed. Enrollment is your most recent official fall count; staff are not counted; it is trued up once a year at renewal, and change within ±10% during the year is never billed mid-term.
The 90-day District pilot
The full District plan, every module, free for 90 days, with no card and no automatic conversion. On day 90 you sign at the published price or you export your data. An organization that does not sign moves to the free Starter plan with its data intact; anything above Starter's limits is kept and never deleted, and nothing new can be added above a limit until you sign. Switching from Incident IQ: run Beacon free until your current term ends, up to 12 months.
Invoices and purchase orders
- District and Enterprise: one annual invoice in advance; purchase orders accepted; net-30 terms for public entities. Pro: monthly or annual.
- A W-9 and a signed student data privacy agreement are available on request. Taxes are additional where they apply; tax-exempt organizations may provide a certificate.
- Cooperative purchasing contracts (TIPS, BuyBoard, Sourcewell, E&I) are not yet available; ask for the current status.
- A signed order form or district agreement takes precedence over the online terms where they conflict.
There is no card to enter in the app. Plan changes, invoices and purchase orders are handled by email: billing@beaconhelpdesk.com.
Renewal, cancelling, refunds
- Subscriptions renew for the same term. Your billing contact is emailed at least 30 days before any renewal charge, and 90 days before an annual District or Enterprise term renews, with the exact amount. If the price would rise, the reminder says so and you may cancel before renewal at no cost.
- Cancel any time with one email to billing@beaconhelpdesk.com. No fees. Monthly plans need no notice; annual plans need 30 days. Your organization moves to Starter with data intact, or is deleted if you ask. Export remains available for 90 days.
- If an annual plan renews and you cancel within 30 days of the renewal date, the renewal is refunded in full.
- District prices are locked for three years from signature with no annual escalator; after year three any increase is capped at 5% per year.
The AI allowance
One AI action is one triage of one ticket, one suggested reply, one article draft, one deflection suggestion, or one natural-language report. District includes 2 actions per enrolled student per year, pooled; Pro 100 per agent per month, pooled; Starter a small fair-use allowance with no overage. Overage on Pro and District is $0.02 per action, billed monthly in arrears, capped at one month's allowance unless an administrator raises it; owners are notified at 80% and 100%. When it runs out, everything works manually. Beacon does not train models on your data.
In the app
Admin › Settings shows your plan and, on a pilot, the day it ends. There is no billing page; the people who need an invoice, a W-9 or a change of plan email billing@ and get a person.