Colleges & universities

One help desk for the whole campus.

Central IT, residence halls, labs, and the library, each with its own queue. One sign-in for everyone.

Start free Watch the 60-second demo

Three problems, fixed.

01

Every department runs its own queue.

Each department gets a team, forms, SLAs, and views behind one portal.

02

Per-agent tools that charge for the campus.

To most vendors, tens of thousands of students and faculty are users. Beacon bills agents only, never students, faculty, or staff.

03

Identity and integration are projects.

Sign in with Microsoft Entra ID, Google Workspace, or any OpenID Connect provider such as Okta. A REST API connects the rest.

Most used on campus.

Tickets with AI triage

AI suggests. A person decides. Details

Teams and SLAs

One policy per department, business hours or around the clock. Details

Loaner pools and lab equipment

Check-out and check-in with history, warranties, funding source. Details

Knowledge base and portal

Public articles that deflect tickets. Details

Facilities requests

Residence hall and building work orders. Details

Single sign-on

Restricted to your domains. Details

API and webhooks

REST API with OpenAPI docs. Signed webhooks. CSV import and export. Details

Email to ticket

Forward helpdesk@. Replies thread. Details

$29 per agent per month. Unlimited requesters.

Billed annually, or $35 monthly. Every module, unlimited sites and devices, AI included with fair use.

Starter is free for one department and up to three agents. Enterprise adds a dedicated database or on-premises deployment.

Full pricing

See it work.

Filmed in a school district. Same mechanics on a campus.

Start free. Add departments anytime.

No card, no sales call. Your data is always exportable.

Start free