Free for schools
Beacon Starter: tickets, devices, knowledge base and portal for one school. Up to 3 agents, unlimited requesters.
Everything for 90 days, then the free plan unless you choose to pay.
Starter, free forever
Published limits, not a trial.
The 90-day pilot
The full District plan for 90 days. No invoice, nothing renews on its own.
Unlimited agents, sites and devices.
Tickets, devices, facilities, HR requests, knowledge base, automations and reporting.
By CSV import or pasted rows. Chromebooks read from Google Admin come with the pilot and the District plan. How it works.
Clever, ClassLink and any OpenID Connect provider.
Suggested replies, article drafts from resolved tickets, reports from plain-English questions.
Sample tickets and devices, no real people. Remove them when you are ready.
The District plan is $1 per student per year with a $900 per year minimum, locked for three years. Pricing.
How to start
Sign up with Google Workspace or an email and password. For Starter from day one, choose Start on the free Starter plan instead.
Forward your help mailbox to your Beacon address, under Admin → Settings → Email to Ticket. Share the portal link with staff.
Import a CSV or paste rows from a spreadsheet. Invite your technicians.
Coming from Incident IQ? The same import reads its exports. Importing from Incident IQ.
Questions
Yes. There is no card and no time limit. Starter covers one site, up to 3 agents and up to 1,000 devices, with unlimited requesters. If Starter's limits ever change, we give 30 days' notice.
Anyone who works tickets: the owner, admin and agent roles. Students, staff and families who submit requests are requesters and are never billed on any plan.
The pilot is the full District plan for 90 days, with sample tickets and devices loaded so the first visit is not empty. When it ends nothing is charged, and an organization that does not sign moves to the free Starter plan with its data intact. If you want Starter from the first day, the sign-up page has a Start on the free Starter plan instead link.
Nothing is charged and nothing renews. You sign at the published price, or you export your data. An organization that does not sign moves to the free Starter plan with its data intact.
$1 per student per year for the first 5,000 students, $0.85 from 5,001 to 20,000 and $0.70 above 20,000, applied marginally, with a $900 per year minimum. Unlimited agents, sites and devices, every module, and a three-year price lock.
No. Beacon does not run sales calls. Start the pilot yourself, and email hello@beaconhelpdesk.com with anything else; a person answers by email.
Yes, on every plan, Starter included. Admin → Settings → Export JSON downloads your users, sites, teams, categories, devices, tickets with their comments, and knowledge base articles.
Not for the sample data, which contains no real people. Before you import real students and staff, email hello@beaconhelpdesk.com and we sign one, including state model agreements.
Get started
No card, no sales call, no auto-conversion.