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Reports and the dashboard
The dashboard
Open, unassigned and overdue tickets right now; volume over the last 30 days; and breakdowns by status, category, site and priority. Administrators also see the Getting Beacon live panel during the first 90 days.
The Reports page
Reports (g r). Pick a range (7, 30, 90 days, a year, or your own dates) and, if you like, one site or team. The sections:
| Section | What it shows |
|---|---|
| Volume | Tickets created per day over the range. |
| By Category, By Site, By Priority | Where the work comes from. |
| Agent Performance | Per technician: assigned, resolved, average first response and resolution times, SLA compliance, and the average rating requesters gave. |
| SLA Compliance | Per priority: total, met, breached, and the percentage. |
Exporting
The Tickets page's Export button writes the list you are looking at, with its filters, to CSV. The whole organization (people, sites, teams, categories, devices, tickets with comments, articles) exports as one JSON file from Admin › Settings › Your Data; see Security and data.
Devices
The Assets page carries counts by status, and the number of warranties ending in the next 90 days. Filter by type and site for a count per building.
A question instead of a report
For a number the page does not show (“how many Chromebook screen tickets did Lincoln have this month”), Ask Beacon answers in a sentence and a table.