Pricing
The price on this page is the price. Unlimited requesters on every plan.
One school, a charter, a small company.
Starter for a school, in detail
Start free$0.85 above 5,000 students, $0.70 above 20,000. $900 per year minimum.
Billed annually, $35 monthly. Companies, higher education, cities, multi-site organizations.
Enterprise and on-premises
Everything in District, on your own servers or in a private cloud, with a dedicated database, a custom service level agreement, and dedicated support.
An agent works tickets: the owner, admin, and agent roles. Requesters, approvers, and report viewers are never billed.
District tiers
Tiers apply marginally, like tax brackets, so there are no cliffs.
| Students | Per student per year |
|---|---|
| 1 – 5,000 | $1.00 |
| 5,001 – 20,000 | $0.85 |
| 20,001 and above | $0.70 |
| Minimum | $900 per year, for the whole district: IT help desk, 1:1 devices, and facilities work orders. A district under 900 students pays $900; from there it is $1 a student. |
| Enrollment | Calculation | Per year |
|---|---|---|
| 800 | 800 × $1.00 = $800, so the minimum applies | $900 |
| 1,800 | 1,800 × $1.00 | $1,800 |
| 5,000 | 5,000 × $1.00 | $5,000 |
| 12,000 | $5,000 + 7,000 × $0.85 | $10,950 |
| 20,000 | $5,000 + 15,000 × $0.85 | $17,750 |
| 40,000 | $17,750 + 20,000 × $0.70 | $31,750 |
Do the math
Published District rates over three years. Incident IQ does not publish pricing, so enter what you pay today.
Enter what you pay today to see the three-year difference.
AI allowance
Allowances are sized so a normal help desk rarely sees an overage.
| One AI action | One triage of one ticket, one suggested reply, one article draft, one deflection suggestion, or one natural-language report. |
| Included | District: 2 actions per enrolled student per year, pooled (5,000 students → 10,000 actions, roughly one per ticket for a typical district). Pro: 100 actions per agent per month, pooled. Starter: 100 per month, no overage. Enterprise: custom, or bring your own model key. |
| Overage | $0.02 per additional action on Pro and District, billed monthly in arrears. Overage is capped at one month's allowance unless an administrator raises it. Owners are notified at 80% and 100%. |
| When it runs out | Everything works manually. No ticket is ever blocked on AI. |
| Your data | Used to help your organization only. Beacon does not train models on your data. Details. |
Pilot
The full District plan, no card, no auto-conversion. On day 90, sign at the published price or export your data.
Every district pays the published rate, locked for three years. No quote, no discount.
Run Beacon free until your Incident IQ term ends, up to 12 months. How it works · What you gain and give up.
Starter is free for good. Outgrow it and move to Pro with your data intact.
Why so low
Our estimated cost to serve a 5,000-student district for a year, so a CFO can check the math.
| Cost line, per year | Estimate | Why |
|---|---|---|
| Cloud infrastructure | $50 – $100 | One multi-tenant deployment serves thousands of organizations; per-tenant infrastructure is single digits of dollars a month. |
| AI inference | $150 – $300 | Roughly $15 – $30 per 1,000 triaged tickets; about 10,000 AI actions a year at this size. |
| Support and migration | $400 – $800 | Self-serve import wizard and email support. |
| Payments, invoicing, insurance | $100 – $150 | |
| Cost to serve | ≈ $700 – $1,350 | Against a $5,000 price. |
Estimates, updated as we learn. One deployment for every customer, no module packaging, no professional-services team (provisioning, SSO, and import are product features), and self-serve first so a small team can cover a state.
For the business office
The binding text is the Terms of Service.
Questions
Yes. District and Enterprise plans are invoiced annually in advance against a purchase order, with net-30 terms for public entities.
Yes, on request. Email hello@beaconhelpdesk.com.
Not yet. Cooperative vehicles are on the roadmap so a district can buy without its own RFP. Ask for the current status.
Yes. One click in Settings or one email. No cancellation fees, no retention offers to decline. Monthly plans need no notice; annual plans need 30 days. Your data stays exportable for 90 days.
No. You get a reminder 90 days before an annual term renews and 30 days before any charge, with the exact amount. If an annual plan renews and you cancel within 30 days, it is refunded in full.
At least 90 days' notice by email, with Beacon running normally the whole time. You can export all of your data in open formats until the end, and any fees you prepaid for the time after it are refunded. Section 14 of the Terms of Service makes this a promise.
Anyone who works tickets: owner, admin, and agent roles. Students, staff, parents, employees, and citizens who submit requests are requesters and are never billed. On District plans, agents are unlimited.
You sign at the published price, or you export your data. There is no automatic charge. An organization that does not sign moves to the free Starter plan with its data intact; anything above Starter limits is kept and never deleted, and nothing new can be added above a limit until you sign.
No. Every paid plan includes an AI allowance sized for normal use. Overage is $0.02 per action, capped and notified. Administrators can turn AI features off.
No. Devices and requesters are unlimited on every paid plan. Starter includes up to 1,000 devices.
No. Admin → Import takes Incident IQ CSV exports of users, devices, and tickets (what it recognizes). Migration from Spiceworks, Freshservice, Web Help Desk, or spreadsheets uses the same wizard with generic CSV.
Your most recent official fall enrollment count from the state report or NCES. Staff are not counted. It is trued up once a year at renewal.
No. Watch the 60-second demo, start a free pilot yourself, and email us with anything else. Questions are answered by a person, by email, within one business day.
Get started
Create your organization, invite your technicians, import your devices. No card.